Full Terms & Conditions of the Puji 9 Platform

By using the Puji 9 platform, you agree to all the Terms & Conditions set out here. These Terms & Conditions form a legally binding agreement between Puji 9 and its members. By accessing the platform or using any of its services, you confirm that you have read, understood, and agreed to these terms.

Puji 9 reserves the right to amend these Terms & Conditions at any time. Members will be informed via email or platform notification before changes take effect. Continued use of the platform after any changes will be considered acceptance of the updated terms.

These Terms & Conditions have been written in Bengali for the convenience of members in Bangladesh. However, should any interpretation be required, Puji 9's decision shall be considered final.

To register on Puji 9, you must meet the eligibility criteria below. Registering without meeting these requirements may result in your account being terminated at any time and any deposited funds being forfeited.

• You must be at least 18 years of age to register.
• Each individual may only register one account. Any attempt to open multiple accounts using the same identity or device will result in all associated accounts being closed.
• All information provided at registration — including name, mobile number, and email — must be accurate and truthful.
• It is the member's responsibility to keep their account password strictly confidential. Puji 9 will not be held liable for any unauthorised access to an account by a third party.
• Verification must be completed after registration. Withdrawals will not be available until your account is verified.

Puji 9 strongly recommends enabling two-factor authentication (2FA) to keep your account secure. If you believe your account has been compromised, please contact our support team immediately.

Puji 9 supports all major mobile banking methods in Bangladesh. Deposits are typically credited instantly. Withdrawals are generally processed within 15 to 30 minutes, though delays may occur if KYC verification has not been completed.

• Minimum deposit: ৳500
• Minimum withdrawal limit: ৳1,000
• Maximum daily withdrawal limit: determined by account tier
• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be made to the same account used for the original deposit.
• In cases of suspicious transactions, Puji 9 reserves the right to place payments on hold until the investigation is complete.

All financial transactions are recorded, and members can view their full transaction history at any time from the account dashboard. Any transaction discrepancy must be reported to the support team within 48 hours.

Puji 9's bonus and promotion offers are designed to make the betting experience more enjoyable for members. Each bonus has its own terms and conditions, which are detailed on the respective offer's page.

• The welcome bonus is available to new members only and can be claimed once.
• Bonus funds can only be withdrawn after meeting the specified wagering requirements.
• Claiming bonuses from multiple accounts or from the same device is strictly prohibited.
• Any attempt to abuse bonuses through arbitrage or no-risk betting strategies may result in bonus cancellation and account suspension.
• Puji 9 reserves the right to modify, suspend, or cancel any promotion at any time.
• Cashback and reload bonuses have their own validity periods; any bonus will be automatically cancelled once it expires.

Betting on Puji 9 is conducted in a fully fair and transparent manner. All bet outcomes are determined through independent and verifiable processes. If a technical error or fault affects the outcome of any match or event, Puji 9 reserves the right to void the bet and refund the staked amount.

• Each bet has a defined minimum and maximum stake, which may vary by event.
• Once a bet is confirmed, it cannot be changed or cancelled, unless Puji 9 makes an exception under special circumstances.
• In Sports Betting, live bet odds change from moment to moment. The odds displayed at the time a bet is placed are final.
• Any attempt to benefit from match fixing or other dishonest means will result in permanent account closure.
• If incorrect odds are displayed due to a technical error, Puji 9 reserves the right to void any bets placed at those odds.

Puji 9 offers betting on all popular sports in Bangladesh, including cricket, football, and kabaddi. The specific rules for each sport are separately in the Sports section. listed.

Puji 9 uses internationally recognised security technology. All data transmissions are protected by 256-bit SSL encryption. Your personal information is stored on our secure servers and is accessible only to authorised personnel.

Know Your Customer (KYC) is an internationally recognised process for preventing financial fraud and money laundering. KYC verification is mandatory to process any withdrawal on Puji 9.

• A scanned copy of your National ID (NID) or passport must be submitted.
• A utility bill or bank statement may be required as proof of current address.
• All submitted documents must be genuine and valid. Submitting false documents is a criminal offence.
• KYC verification is typically completed within 24–48 hours.

Puji 9 reserves the right to suspend or permanently close an account at any time, without prior notice, in the following circumstances. This policy applies equally to all members.

• Managing multiple accounts or sharing a family account.
• Registering with false or forged identity documents.
• Bonus abuse or exploiting vulnerabilities in the system.
• Money laundering or suspicious financial activity.
• Threatening or abusive behaviour toward other members or staff.
• If it is proven that an account is being used by a person under 18 years of age.
• In compliance with a court order or direction from a law enforcement authority.

If an account is closed and no rule violation is found, the remaining balance will be refunded. However, if the closure is due to a proven rule violation, all balances and bonuses may be forfeited.

Members may request to close their account at any time by contacting the support team. Please ensure you withdraw your remaining balance before doing so.

Puji 9 believes betting should be a form of entertainment, not a solution to financial difficulties. The mental and financial wellbeing of our members is our top priority. Responsible gaming is one of the core pillars of our platform.

• Members can set their own daily, weekly, or monthly deposit limits.
• To take a break from betting, use the self-exclusion option — available for periods ranging from 24 hours to permanent exclusion.
• If you or someone you know may be struggling with problem gambling, contact our support team immediately.
• If a member's activity appears unusual, Puji 9 may impose limits at its own discretion.

To learn more about responsible gaming, visit our Responsible Play page, where you'll find self-assessment tools and helpful resources.

Puji 9 is committed to maintaining a fair and transparent relationship with its members. Should any dispute or complaint arise, we are dedicated to resolving it promptly and effectively.

• Start by reaching out to our support team via live chat or email.
• You will receive an initial response within 48 hours of submitting a complaint.
• Complex matters are aimed to be resolved within 7 business days.
• If you are not satisfied with the support team's decision, you may escalate the matter to senior management.
• The final decision on all disputes rests with Puji 9 management, and such decisions are considered final and binding.

Puji 9 may modify or update these Terms & Conditions at any time. Members will be notified in advance at their registered email address for any significant changes. For minor updates, only the revision date at the top of the page may be changed.

If any part of these terms is found to be unenforceable for any reason, the remaining provisions will continue in full effect. Puji 9's failure to enforce any term on a given occasion shall not be deemed a waiver of that term.

These Terms & Conditions are effective from the date you first access the Puji 9 website. Members are responsible for visiting this page regularly to stay informed of any updates.