Puji 9 Privacy Policy — our commitment to protecting your information

Puji 9 only collects the information from its members that is strictly necessary to provide our services. We believe in not gathering excess or irrelevant data. The types of information we collect are detailed below.

We also automatically collect certain technical data — such as how long you spend on the platform, which pages you use most, and any errors or issues that occur. This information is kept fully anonymous and is used solely to improve the platform.

Puji 9 is fully transparent about how it uses the information it collects. We only use your data for specific, clearly stated purposes, as detailed below.

• Account Management: To create, verify, and keep your account secure.
• Financial Transaction Processing: To process deposits and withdrawals quickly and securely.
• Customer Support: To promptly resolve your questions and complaints.
• Personalized experience: To show you promotions and offers tailored to your preferences.
• Security & Fraud Prevention: To detect suspicious activity and keep your account safe.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform improvement: To analyse usage patterns and improve the betting experience.

Puji 9 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience. They keep you logged in between sessions and allow the platform to load faster.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: To remember your language, preferences, and settings.
• Analytics Cookies: To analyze platform usage and improve our services.

Puji 9 does not use any third-party advertising cookies. Our cookies are used solely to improve your experience on the platform.

One of Puji 9's strongest commitments is that we never sell your personal information. However, limited data may be shared in specific circumstances necessary for service delivery.

• Payment Processors: Necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to process financial transactions.
• KYC Verification Services: Only the minimum required information is shared with authorized verification agencies to confirm your identity.
• Law Enforcement: Where required by a court order or legal obligation, relevant information may be shared with the appropriate authorities.
• Technology Service Providers: Limited data is shared with contracted partners for cloud hosting and cybersecurity services.

Puji 9 does not store your data indefinitely. A specific retention period is defined for each type of data. Once that period expires, the data is permanently deleted or anonymised.

• Account information is retained for as long as the account is active, and for a further 5 years after closure.
• Financial transaction records are retained for up to 7 years as required by legal obligations.
• Customer service communication records are retained for 2 years.
• Betting history is retained for 3 years.
• Login and security logs are retained for 1 year.

Upon an account closure request, Puji 9 does not retain any data beyond its legal obligations and arranges for deletion as promptly as possible.

Puji 9 uses the latest technology to protect your data. We don't rely on a single layer of security — we enforce multiple layers to make any unauthorised access virtually impossible.

• SSL/TLS Encryption: All data transmitted through the website and app is protected with 256-bit encryption.
• Two-factor authentication (2FA): OTP verification is required at login to keep your account secure even if your password is compromised.
• Firewall & DDoS Protection: Robust server-level firewalls and intrusion prevention systems are actively in place.
• Regular Security Audits: A third-party team of experts regularly tests our systems for vulnerabilities.
• Staff Training: All staff responsible for data management receive rigorous privacy and confidentiality training.
• Access Controls: A minimum access policy is in place — staff can only access the data necessary for their specific role.

If you notice any suspicious activity, please contact support@puji9.ws immediately. Our security team will respond within 24 hours.

Puji 9 believes you should have full control over your own data. That's why we guarantee the following rights to every member.

• Right to Access: You can find out at any time what data Puji 9 holds about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be updated.
• Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to object to processing: You may object to the use of your data for specific purposes.
• Right to opt out of marketing: You can opt out of promotional messages at any time.
• Right to Data Portability: You may request a copy of your data in a readily accessible format.

Puji 9 is an adult betting platform. We strictly do not collect data from or provide services to anyone under the age of 18. Age verification is mandatory at registration, and additional KYC checks are carried out in any cases of doubt.

If a person under 18 has accidentally created an account and this comes to our attention, the account will be immediately closed and all associated data will be permanently deleted.

Puji 9 may update this Privacy Policy from time to time. For any significant changes, we will send advance notice to members' registered email addresses. For minor updates, the last-updated date at the top of the page will be revised accordingly.

Continued use of our platform after any changes have been made will be considered your acceptance of the updated policy. We recommend visiting this page regularly.

If you have any questions, comments, or concerns about this Privacy Policy, don't hesitate to get in touch. Puji 9's data protection team is always ready to help with any enquiry.

• Email: support@puji9.ws
• Live Chat: Live chat support is available directly on the platform, 24 hours a day, 7 days a week.
• Response time: For email complaints, you will receive an initial response within 48 hours.